My wife just called me because I have a package waiting for me at home. As you may know from my earlier posts here and here, I bought a USED XBox 360 a while back that ended up not working.

After showing it some “towel love” I got it to work for a little while, but it soon died again. Recently, Microsoft announced that it would extend the warranties on the 360’s for up to 3 yrs from the date of purchase, so like hundreds or thousands of others, I shipped my unit off, crossed my fingers, and hoped for the best.

Microsoft received it on July 18, and they said it could take 4-6 weeks to get it back. Well, today, I got a package from them, but it wasn’t my 360.

It was a BRAND NEW ONE!

What’s more, they even threw in a free month of Xbox Live and updated my record with the new unit’s serial number!

I’m truly impressed at this level of customer service. Microsoft did the right thing with their customers by extending the warranty, but going ahead and swapping the unit out for a new one is truly fantastic. I think I’ll be sticking with their platforms for a long time to come!

Thank you Bill Gates!